Privacy Policy
Veterinary Eye Specialists of Athens (“VESA,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, share, and protect information obtained through our website, forms, communications, and interactions with our practice. By using this website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
Collection of your Personal Information
We may collect personally identifiable information that you voluntarily provide to us, such as your name, email address, home or work address, telephone number, and other information you provide when contacting our practice, scheduling an appointment, completing a form, or using our services.
As a veterinary practice, we also collect information about your pet and your pet’s care. This may include your pet’s name, species, breed, age, medical history, medications, reason for evaluation, referring or primary care veterinarian, diagnostic information, treatment information, and other information relevant to providing veterinary services.
There is also information about your computer hardware and software that is automatically collected by this website. This information can include your IP address, browser type, domain names, access times, and referring website addresses. We may use this information to operate and maintain our website, understand how visitors use it, improve its functionality, and maintain general website statistics.
We encourage you to review the privacy statements of websites you choose to link to from the website so that you can understand how those websites collect, use and share your information. VESA is not responsible for the privacy statements or other content on any other websites.
Use of your Personal Information
We collect and use your personal information as reasonably necessary to operate our practice and provide our services. This may include using your information to:
Schedule, confirm, and manage appointments
Provide veterinary care and maintain patient records
Communicate with you regarding your pet’s care, treatment, medications, follow-up, or appointments
Respond to questions, requests, and other communications
Process billing and payments
Communicate with referring or primary care veterinarians and other veterinary professionals involved in your pet’s care, when appropriate
Send practice-related communications that you have requested or consented to receive
Operate, maintain, and improve our website and services
Maintain appropriate business, financial, and veterinary records
Comply with applicable legal, regulatory, and professional obligations.
We do not sell, rent or lease its customer lists to third parties.
We may share personal information with service providers that perform services on our behalf or provide technology and operational support to our practice. These may include providers of website hosting and forms, email and communications, cloud-based practice management software, telecommunications and messaging services, payment processing, information technology, accounting, and other business services. These service providers may process or store information as necessary to provide services on our behalf and are expected to handle information in accordance with applicable contractual and legal obligations.
We will disclose your personal information, without notice, only if required to do so by law, or when reasonably necessary to protect the rights, property, or safety of VESA, our clients, our patients, or others.
Use of Cookies
The website uses “cookies” to help this practice personalize your online experience. A cookie is a text file that is placed on your hard disk by a website server. Some cookies may be necessary for the website to function properly. Others may be used for analytics or performance purposes, such as helping us understand website traffic and how visitors navigate the site.
Your browser may allow you to control or disable certain cookies. Disabling cookies may affect the functionality of some portions of the website. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
Security of your Personal Information
We take reasonable administrative, technical, and physical measures designed to protect the personal information we collect from unauthorized access, use, alteration, or disclosure. Information submitted through our website is transmitted using secure technologies, such as encryption, where appropriate.
We use reputable third-party service providers and technology platforms to support our operations, including website hosting and forms, email and communications, cloud-based practice management, and payment processing. These service providers may process or store personal information on our behalf and maintain their own security measures and practices.
Payment card information is processed through our third-party payment processing provider and is not directly stored by Veterinary Eye Specialists of Athens.
Access to personal information within our practice is limited to employees and service providers who require access to perform their duties or provide services on our behalf. While we take reasonable steps to safeguard personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
SMS/Text Messaging Terms & Conditions
By providing your mobile phone number and consenting to receive text messages from Veterinary Eye Specialists of Athens (“VESA”), you agree to receive SMS/text messages related to your pet’s care and your interactions with our practice. Messages may include appointment confirmations and reminders, scheduling communications, follow-up care instructions, prescription or medication notifications, billing or payment-related communications, and other practice- or patient-related information.
Message frequency may vary depending on your interactions with VESA.
Message and data rates may apply according to your mobile carrier and service plan.
You may opt out of receiving text messages at any time by replying STOP to a message.
For assistance, reply HELP or contact Veterinary Eye Specialists of Athens directly.
Opting out of text messages will not prevent you from receiving necessary communications through other available methods.
VESA does not sell, rent, or share your mobile phone number or SMS opt-in information or consent with third parties or affiliates for their own marketing or promotional purposes. We may use third-party service providers solely to facilitate communications and provide services on behalf of VESA, such as telecommunications, practice management, and messaging technology providers. These service providers may process information only as necessary to provide those services on our behalf and are not authorized by VESA to use your SMS consent for their own marketing or promotional purposes.
Consent to receive SMS/text messages is voluntary and is not a condition of receiving veterinary services from VESA. Wireless carriers are not liable for delayed or undelivered messages.
Changes to this Statement
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. When changes are made, we will update the effective date of this Privacy Policy. We encourage you to review this Privacy Policy periodically for updates.
Contact Information
If you have any questions, please contact us at info@vesathens.com
Effective Date: September 2026